Need a hand? The support team can assist with questions about games, bonuses and payments, account access or profile details, technical issues, and general feedback. Get in touch using the contact options below and include your account username where relevant, but never send your password. Live chat is available around the clock, with email available for requests that do not need an immediate reply. For account-specific help, use customer support. Choose the channel that suits your enquiry and availability.
| Department | Contact |
|---|---|
| Customer support | [email protected] Live chat, 24/7 |
| General enquiries | [email protected] Website and general casino questions |
| Affiliate enquiries | [email protected] Partnership and affiliate enquiries |
| Phone support | +61 2 4827 6139 Mon-Fri, 09:00-18:00 AEST |
| Working hours | Live chat: 24/7 Email: Mon-Fri, 09:00-18:00 AEST |
Email assistance
Email is the preferred contact method for detailed requests, account-related issues, or anything that needs an explanation or supporting documents. Include a clear subject line and make sure your contact details are up to date so we can respond without delays. For account queries, use the email address registered to your account where possible.
Contact Form
Response Time
Send support requests by live chat or email. Most enquiries receive a reply within one business day. More complex issues may take longer, depending on their nature and the information needed to address them. Live chat is available 24/7 for general questions, and email is suitable for account or payment queries that need extra detail.
Feedback
Have feedback, a suggestion or an idea for the site? Send it to us and tell us what you’d like to see improved. We read every message carefully and use your comments to help improve the service and make the website easier to use. Your input helps us keep the site useful, clear and suited to your needs.